Anvert is a web-based app that makes it possible to spend less time on tracking the email conversations in your business.
Anvert helps you to see through all the company mailboxes as putting all the emails that belong together of all the mail-boxes into one piece of conversation.
How can we take advantage of Anvert in our business?
With Anvert you can entirely control the emailing of your business. Anvert supports its users with built-in reports, easy-to-use custom filters, combined email conversations and several helpful features. There won’t be unanswered or forgotten letters and dissatisfied customers. Anvert makes it easy for leaders to monitor their colleagues’ performances and with the easy-to-use surface you can
Is Anvert available for web and as an installable software?
At the moment Anvert is only available for web platforms. A version that can be installed right on the computer is currently under development.
What kind of security measures does Anvert use to protect its users?
We work with third-party security services, and run regular tests and network scans to reduce vulnerabilities and security
threats to the data we manage. You can manage the users of your account via the settings. We encrypt the transmission
of data using industry-standard encryption. Anvert is compliant with the EU Privacy Shield Framework.
What is IMAP?
IMAP is the most common way to connect to an email server. It simply shows the content of the mailbox as it appears on the server. IMAP synchronizes the client and the email server therefore the messages will not be deleted from the server. Basically SPAM folders are only work with the IMAP protocol, so to be able to see and delete the emails IMAP connection is inevitable. Webmail uses IMAP too. Using IMAP is highly recommended so we can keep an eye on the SPAM folder and make it possible to check the mails in various devices.
What is POP3?
Post Office Protocol is the older method that makes it possible to reach electronic messages. It simply grabs the messages in the email server and downloads them into the email client. In the case of using POP and we would like to access our emails via another (not the default) email client or webmail, the messages will be deleted from the server. Although some email clients use a feature that places a copy of the email in the server, using IMAP is recommended if it is possible. But POP has some benefits too. Emails can be reached even if there is no internet connection so using POP is recommended for those who would like to access their emails in every second.
What is SMTP?
Simple Mail Transfer Protocol is a de facto communication protocol that makes it possible to forward emails on the internet. SMTP is a simple, text-based protocol in which an email can have one or multiple recipient. The outgoing SMTP server is the one which gets the email from the sender and transfers it to the ingoing SMTP server of the recipients.
What to do if I can’t log in?
Check if you have filled out the fields correctly (e.g.: correct email address, password)
If you have forgotten your password, ask for a reminder by clicking ‘I forgot my password’.
Write in your email address and click on ‘Send password reset link’ button. A few seconds later you will get an emailwith a
password reset link. By clicking on it you will be redirected to a page where you can add your new password.
In case of any error please contact our customer service.
If I would like to register as a private person, what to add as billing data?
In this case use your personal data (tax id, ZIP, city, address). In the ‘Company name’ field write your own name.
When do I have to add payment data?
If you have registered for the Free version of Anvert but you would like to use our Premium or Deluxe service, you can add your payment data when you change your subscription.
How can I add my email provider’s data to Anvert?
Under the Email account menu if you click on the ‘Domain settings’ button you can add the data of your email provider. In the ‘Email provider’ drop-down list you can choose from the most popular email providers (Gmail, Yahoo, Outlook) or you can choose ‘Unique’ setting. In this case we can add any email provider who supports IMAP protocol.
Does Anvert support your email provider?
It supports every email provider that has an accession via IMAP protocol. Besides that, you can choose from the most
popular email providers, like Gmail, Yahoo and Outlook.
Can Anvert manage mailing accounts with IMAP and POP protocol?
Anvert can only manage email providers with IMAP protocol.
How to connect your Gmail account to Anvert ?
If you have signed in and clicked on ‘Switch to full version’ a new window will automatically appear. Here you can add email accounts to Anvert. In the email provider field select ‘gmail.com’, then click on save, and after that on ‘Connection to Gmail’. You will be directed to gmail.com. Here you have to log in to the desired email accounts. A message will appear. Click on ‘Advanced’ and then on ‘Go to anvert.com‘. In the next two windows click ‘allow’ in both cases. After that, you will be redirected to Anvert, where you have to select the Inbox, the Sent, and the Trash folders. The last step is to click on ‘Save’. You have successfully added an email account to Anvert.
How can I set up IMAP to see Onbox messages?
Check that IMAP is turned on
On your computer, open Onbox.
In the top right, click Settings.
In the Enabling client – IMAP/POP+/SMTP section click Enable.
How can I set up IMAP to see Yahoo messages?
Check that IMAP is turned on
On your computer, open Yahoo.
In the top right, click Profile than on Personal Info.
On the left, select Account Security.
Click Create App Password or Manage App Password.
Select the app from the drop-down menu or create your own by clicking Generate.
Log in ANVERT and click on ‘Email Account Settings’.
Add your email address and the generated code.
How can I set up IMAP to see Outlook messages?
Check that IMAP is turned on
On your computer, open Outlook.
In the top right, click Settings.
Click Sync emails.
In the POP and IMAP section, select Yes.
How can I set up IMAP to see my email provider's messages?
Please contact your email providers customer service.
Which encryption should I choose?
Please contact your email provider’s customer service.
How can I add an email account to Anvert?
In the Email Account menu you can add new accounts to Anvert by clicking on ‘Add email account’ and ‘Emails without
The difference is that Emails without account list (or system accounts) are the ones that are related to our business but we wouldn’t like to download their accounts or log in with them. An example firstname.lastname@example.org.
By clicking on ‘Add email account’ you can add the account’s email address and username, and we need the password of
the account too to access the emails successfully.
By clicking on ‘Testing’ you can check that you added the connection data correctly. You have to add the desired incoming and outgoing folders. You can select these in the drop-down list with ‘Inbox’ and ‘Sent’. If everything is ready, then click on ‘Save’.
What kind of email addresses do I have to add for an Email without account list?
Emails without account list (or system accounts) are the ones that are related to our business but we wouldn’t like to download their accounts or log in with them. An example email@example.com.
By clicking on ‘Emails without account list’ you can add the account’s email address and a username.
If you are ready click on ‘Save’.
When I tested the email account I got the following message: ‘Wrong data or IMAP access doesn’t set correctly.’ What to do now?
In this case the fields are not correctly filled out. You should check if the Domain settings are correct and if you have enabled the IMAP accession at your email provider.
Enable access after the Critical Security alert arrived
On your computer, open Gmail.
Click on the email with the subject line ‘Critical security alert‘.
Click ‘Check activity‘.
Click ‘Yes, it was me‘.
I reached the maximum number of email accounts.
What to do if I would like more?
In this case you should switch for a bigger subscription plan. You can get more information on
You can make personal or company signatures with Anvert. Select the email accounts in the top-right menu.
Next to the added email accounts ’Edit’ and ’Signature’ will appear.
To create one click on ’Signature’. You can edit it as a text, or insert a picture, a spreadsheet or a source code.
Can I write an email from Anvert?
Yes, it is possible. However, you can’t start a new thread but you can reply one or forward it to others.
To do so open the selected email and click on the simple arrow on the bottom right corner in order to reply, or the double arrow to forward the message.
What happens if I delete an email in Anvert?
Deleting an email in the system has no effect on your email account.
You can only remove the desired threads from Anvert.
What to do if my emails are not downloaded?
First check if the ‘Domain settings’ under the Email account menu are correct. Then check the accounts data as well.
Click on ‘Edit’ on the row of the account and click on ‘Testing’.
What does the grouping of Answered and Unanswered mean?
The Answered category is a thread where an employee of the business answered the last email of the client.
The Unanswered category is a thread where employee of the business answered the last email of the client.
How can I close a thread or delete a thread?
In the Thread page select the desired thread and then on the right where the thread appeared from the two button click
on ‘Close a thread’ or ‘Delete a thread’.
How can I empty trash?
Select the desired thread. Click on the ‘Delete thread’ button that appeared on the right over the threads.
I added a Gmail account to Anvert and the program doesn’t put
together the emails right. What could be the problem?
If you recently changed the language of your Gmail account, open the ‘Email Accounts’ menu and click on ‘Edit’ that belongs to the email account in the spreadsheet. In the ‘Email settings’ pop-up window add the password of the account and click on ‘Testing’. Then check that the inbox and sent folders are set correctly, and then save changes.
What kind of unique settings can I make?
You can change the user data, the account data, the billing data and the account setting in the Account menu.
You can see the creation date of the account, the related email address, name and username.
You can change the billing data you added during the registration later.
Users can change the account data if they would like to change the type of the account from company to private or vice versa.
Time zone settings
You can set the desired time zone from the drop-down list.
Account settings – Grouping emails
In the Account settings menu you can set the grouping of emails as follows:
Emails move to internal category
Newsletter move to promo category
Delete spam emails
How many days back can the system download my emails?
Anvert can download emails back to 2 days.
In which languages is Anvert currently available?
Anvert is currently available in Hungarian, English, German and Spanish languages.
How can I create filters?
In the Filter menu under ‘Filters’ you can create filters to filter your incoming emails.
To add a new filter click on ‘Add’, where you can set the followings:
Value – Filter criteria.
You can use combined filters if you click on + and create a new rule.
If you have filled the fields you just have to save the filter.
Please, when you add the criterion, be sure to use data that is only regarded to the emails you would like to filter.
Can I filter spam emails?
Yes. You can set the parameters under Filters menu if you click on ‘Add filter’. In the first drop-down list you can select the
from email address from name and from domain that you would like to filter. Moreover, you can filter by the subject of the email.
In the second drop-down list you can add the occurrence of the searched sample (start, end, like, equal, not equal).
Let’s see an example if you choose From email option:
Like – keyword is pelda, that can be anywhere in the email address: firstname.lastname@example.org
Equal – the keyword is an email address ,than the filtered sample is: email@example.com
Not equal – keyword is pelda, the email adress will not contain it: firstname.lastname@example.org
How can I change my subscription?
To change your subscription go to the Subscription menu and click on ‘Change subscription’. After you have selected the desired subscription you can simply return to Anvert. (The user’s card will be automatically debited with the incurred additional costs.)
Where can I see a short introduction about the software?
We have a nice video gallery that shows several useful videos. If you register for the Free version of Anvert, it will start with a little show around which shows how the system works. After that if you click on the button you will be able to use the Free version of Anvert for your email accounts.
Where can I see the details of my subscription?
How can I change my subscription?
In the top right corner from the menu click on ’Subscription’. There you can see the basic data of your monthly plan (subscription date and status). Here you can change your subscription. To do so simply click on ’Change’.
If you would like to use a bigger plan but you have already paid the smaller one’s fee, you only have to pay the rest of the amount. In this case please, contact our customer service!
If a smaller plan would be enough for your company, but you have already paid the bigger monthly fee, you can use every function of the bigger plan until the subscription expires.
Above the basic data, a spreadsheet of transactions will appear with the details. Here you can see the transaction ID, the paid amount of money, the date of payment and the status of the payment
(in process/settled). You can download yourinvoice in PDF.
How can I cancel my subscription?
All of the subscription plans can be canceled at any time. To do so click on ’Cancel subscription’. After that, the expiry date of your subscription will appear. Until that date, you can use Anvert without any restrictions.
If you would like to reactivate your subscription, click on ’Activate subscription’. By canceling your subscription only the right to use the system will end in the expiry date. Your account and all of your saved data will not be deleted.
By canceling your subscription we don’t delete your card data. To cancel all your added data please select the ’Account’ from the top-right menu. Here you can delete your account and your data.
In what cases am I able to ask for a refund?
We are only issuing a refund in special cases. If you are not satisfied with the service we provide please reach out to our customer service. We will try to find a solution!
How does the refund work?
We can only refund transactions with a Settling or Settled status. For most payment methods we simply transfer the fund associated with the transaction back to the account from which it has been sent. We are only able to refund PayPal transactions within 180 days of receiving payment.
A refunded transaction goes through the typical settlement process. As soon as the refund settles, the funds are sent back to your bank account. Please, take into consideration that according to the bank it may take a couple of days to
deposit the funds, so it is normal to experience a small delay.
What can I do if I didn't purchase on my currency?
If you purchased in a currency other than your bank account’s currency and later request a refund of that transaction, the
refund amount may not exactly match the original transaction amount due to variable exchange rates.
Can I ask for a refund if I changed my subscription to a bigger one by
In this case, you have two options:
In the system, you change your subscription plan to a smaller one. This way a balance will be generated automatically. It equals to the margin between the bigger and the smaller plan and the price of the period while you were using the bigger plan. If you change your subscription to a smaller one you will use this balance automatically.
If you do not want to change your subscription and you cancel it, you can ask for a refund. In this case please contact our customer service.
Will my card data will be deleted from the system if I cancel my
Card data will be not deleted.
How can I reactivate my subscription?
To activate your subscription go to Subscription menu and click on ‘Activate subscription’.
What does the dashboard show?
Our built-in reports help the management to have insights into the day-to-day email activity and set customized KPIs on
emailing habits. Dashboard shows historical data of emailing habits and allows you to dig up the facts behind the
How can I easily see through my employees’ emails?
On the right side of the dashboard there is a chart where you can see the threads related to certain email addresses. In the pop-up list if you click on the email you can open the thread, and you can easily close or delete it at the same time.
What does response time and average response time mean?
The response time in the spreadsheet shows the daily average response time of the employee in the row. The average response time in the chart shows every employees’ average response time for the specific day, back to 5 days.
What is the task view?
This view mode lets you categorize your emails based on the task in them. It can be a task (which has to be done), in progress or done. You can change the category of the cards with the icons below the headline of the email.